With You From Input to Impact
Social Pinpoint is the all-in-one community engagement platform that empowers organizations to connect with their communities right where they are, transforming feedback into actionable insights.
Million+
Engaged
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Trusted by 700+ organizations worldwide, from local governments, to utilities, transportation, and energy providers.
Engage With Your Entire Community
Actively involve your community with a suite of over 40 dynamic engagement tools, from interactive maps and budget simulations to surveys, Q&As, forums, polls, and idea boards. Create branded, project-specific engagement hubs to gather input on everything from budgets to long-term planning initiatives.
Social Pinpoint’s flexible tools are built to meet your needs today—and scale with you as you grow.
Leverage AI to Fuel Data-Driven Insights
Turn raw public input into clear, actionable insights. Social Pinpoint uses advanced AI and natural language processing to automatically analyze open-ended feedback—instantly surfacing sentiment, identifying key phrases, and organizing thousands of responses in real-time.
With continuous data collection and live reporting, you’ll make faster, more confident, data-driven decisions.
Tailor Every Project to Your Brand and Goals
Customize layouts, branding, and workflows to quickly create and launch responsive, dynamic community engagement projects.
Social Pinpoint’s intuitive drag-and-drop interface supports fast setup and flexible content management, allowing teams to build, adjust, and scale projects with ease—no coding required.
Partner with Community Engagement Experts
Trusted by hundreds of governments, councils, and agencies around the world, Social Pinpoint delivers not only powerful tools and proven expertise—but real partnership.
With a 95% customer satisfaction score (CSAT), decades of combined experience, best-in-class service and support, and a commitment to ongoing product innovation, we’re dedicated to helping you build a strong culture of engagement.
Enterprise-Grade Security on a Global Scale
At Social Pinpoint, protecting your data is our highest priority. That’s why we are proud to be ISO 27001 certified—an international standard that validates our organization-wide commitment to robust information security. We’ve also completed a SOC 2 Type II audit with a clean report, confirming our dedication to top-tier standards in security, availability, integrity, confidentiality, and privacy.
With these globally recognized safeguards in place, you can stay focused on building meaningful engagement with your community.
“Social Pinpoint has been a game-changer for our community engagement efforts. It’s incredibly flexible and easy to use, offering a multitude of tools that are simple to deploy. It makes engaging with communities and gathering their input interactive and fun. Overall, it’s a fantastic tool that has significantly enhanced our ability to connect with and understand our communities.”
– Vice President, Communications and Public Involvement, WSP USA
“Since the launch of Clarington Connected [powered by Social Pinpoint], we’ve achieved our highest levels of public engagement ever, and we aim to maintain this momentum. Building trust takes time, and we’re committed for the long term.”
– Marketing and Engagement Supervisor, Municipality of Clarington, Canada
“Everyone should have something like this. Having multiple ways for the community to engage digitally with [community engagement projects] is really important. I can’t recommend Social Pinpoint enough.”
– Community Benefits Lead, ACCIONA Energía, Melbourne, Australia
“With its simple drag-and-drop interface, Social Pinpoint stood out for its ease of use, cost-effectiveness, and exceptional capabilities with over 40 engagement tools. My goal is to use them all!”
– Manager of Community Engagement, League City, Texas
“I love how the enhancements keep coming. Social Pinpoint and Consultation Manager are growing with us. That’s what I call scalable.”
– Strategic Community Affairs Advisor, City of Seattle, Washington
“[Social Pinpoint] enabled us to engage with the wider community in developing our budget. The feedback received increased from ~60 in previous years to 2,500… We reached more people and heard from the ‘silent’ community.”
– Chief Financial Officer, Mornington Peninsula Shire Council, Australia
Featured Case Studies
Sydney Civil | Enhancing Stakeholder Management and Community Engagement for Long-Term Success
To increase transparency and efficiency across stakeholder management and community engagement, Sydney Civil selected Consultation Manager and Social Pinpoint to replace an outdated legacy platform. This shift is streamlining and modernising operations, helping to grow their customer base, build trust, and foster strong client relationships.
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Seattle Public Utilities: Building a Centralized Approach to Stakeholder Engagement
The expansion of Seattle Public Utilities (SPU) services alongside Seattle’s growth brought new challenges in community engagement and stakeholder management. Leveraging Social Pinpoint and Consultation Manager, SPU now operates with a centralized, collaborative approach that improves internal coordination, supports regulatory compliance, and enables more consistent, transparent engagement with stakeholders across projects and programs.
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Northern Beaches Unveils Plan to Engage Multicultural Communities
Northern Beaches Council takes a proactive approach to engagement, focusing on capacity building and fostering lasting partnerships with community groups—particularly those that are often hard to reach or easily overlooked. The Council recently developed a Multicultural Inclusion Plan aimed at strengthening connections with its diverse communities.
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PAE Promotes Inclusivity Through Hybrid Engagement
Recognizing the diverse needs of its residents, the City of Port Adelaide Enfield (PAE) has consistently offered a range of engagement methods. To further promote inclusivity, Port Adelaide Enfield launched an inclusive initiative to give people with disabilities, or those helping them, a voice in shaping the community's future.
Read Case StudyElevate Community Engagement with Social Pinpoint
It’s time to transform the way you connect with your community. Whether you’re running a single project or scaling organization-wide engagement, Social Pinpoint has the tools and expertise to help you succeed.