Customer Support and Resources
Whether you’re a Social Pinpoint or SPP Classic customer, we’ve compiled all of the helpful resources and links to support you.
Access Social Pinpoint Support
The current version of Social Pinpoint (previously The HiVE) is our core product and platform.
As a Social Pinpoint customer you have access to the following resources to support your day-to-day:
→ Customer Portal and Help Desk (https://knowledge.socialpinpoint.com/portal)
Access SPP Classic Support
SPP Classic is Social Pinpoint’s legacy solution and is easily identified by our previous logo.
As an SPP Classic customer you have access to the following resources to support you:
→ Knowledge Base and Online Help Desk (https://help.socialpinpoint.com/en/)
Social Pinpoint vs. SPP Classic
We want our clients to continue to connect, develop, and build positive relationships with their communities and stakeholders.
Developing a solution that is focused on long-term relationship-building and investing in true community transparency and active public participation is essential. Our new version of Social Pinpoint allows us to reach this goal of providing clients with a long-term investment in community engagement.