Provide accurate and relevant answers
Allow the public to ask detailed questions and receive official answers.
Question and Answer is a powerful tool that allows users to ask detailed questions and receive official answers. It empowers users to reach out and engage with your project and allows you to position your organization as responsive, informed, and authoritative.
Increase trust and transparency
Show the community there’s a human being there to listen.
Rather than responding with a faceless official account, you can post responses from official representatives, each of which can have their own profile and avatar in the ‘Who’s Listening?’ tab. Connect with your community directly and provide a deeper level of assistance.
Read the pulse of the community
Gauge community sentiment, encourage curiosity, and identify gaps in knowledge.
Give your participants the chance to voice what questions are important to them by upvoting comments that they want to be answered. Prioritize their content creation and education efforts to better serve the needs of their community and respond to these common questions.