Engage everyone, with confidence

Social Pinpoint is focused on creating a secure and safe environment for your team and your community.

24/7 content moderation

Social Pinpoint’s moderation system screens inappropriate content contributed by your participants, ensuring content stays appropriate and respectful so you can engage with confidence.

With content moderation services included in all packages, you can rest assured that user-added content will be diligently screened and removed if necessary. Our helpful human moderators watch over your site or project, even when you’re not around.

Human moderation

Rest easy in knowing that all public contributions are moderated by us 24 hours a day, seven days a week. This ensures that your activities can be kept safe, respectful, and on topic.

Automated moderation

Automated processes such as a Banned Words filter and anti-SPAM technology keep undesirable content from appearing on your site.

Moderation methods

You can either pre-screen content (pre-moderation) or let it go up and review it after (post-moderation). This can be controlled at the activity level, giving you a fine-grain level of control.

A priority on security and safety

As a company specializing in community feedback and data, we’ve always ensured that our security practices represent the highest possible standards.

In an ever-evolving security landscape, we also want to ensure you are supported by robust systems and processes in place. Your Social Pinpoint platform will reinforce a strong security culture regarding your implementation and approach to risk management. We pride ourselves in secure data management and ensure your data is hosted in your federal jurisdiction or closest acceptable regional location.

ISO 27001

We have formally achieved the highest level of industry-standard security practices. Social Pinpoint is continually improving and refining our system over time to respond to fast-paced changes in the digital landscape.

User access

Social Pinpoint has a sophisticated user management system that lets you control and manage all users and their levels of permissions and access.

Private projects

Control the visibility of who can see and access your projects on your site and add an additional layer of security with options for our standard private projects or password-protected projects.

Supported by our expert, knowledgeable team

Our team is skilled and experienced in crafting incredible digital engagement solutions so you can always feel supported to exceed your goals.

Our approach is to share our knowledge and experience with you, to help you get the most out of the software and grow your capabilities. With access to a local dedicated Customer Success Manager, you will receive responsive, knowledgeable, and friendly technical support to ensure things keep running smoothly.

Community training

Feel supported throughout your entire year with access to live community training and ongoing account management with local experienced staff.

Knowledge base

Dive deep into product features and capabilities and find the answers you are looking for in our comprehensive documentation.

Technical support desk

Our Helpdesk is available for you to lodge any technical issues you experience. We pride ourselves on being as responsive as possible and will look to resolve your issues as quickly as possible.

Our team is here to support you, every step of the way.

No matter where your organization is in its community engagement journey, we want to ensure you feel supported.

Your success is our success.