Build an active online community

Turn anonymous visitors into active and engaged digital citizens by providing a space catered to their interests.

Grow your online community

Our community-building features help you inspire people to join, collect insightful information, and keep people updated on the things that matter to them.

Convert your visitors into members of your online community to gain a better understanding of who your audience is. Use your member base to extend the reach of future activities and easily connect with already engaged citizens.

Citizen membership

Build a member base through a flexible and customizable user registration system that works at a sitewide or tool level.

Social sign-on

Quickly convert members by making it easy for your visitors to join your community through Facebook.

Sign-up prompts

Prompt visitors to register as members after they have left feedback on the site, or implement mandatory registration for more sophisticated data quality and integrity

Consistently increase engagement rates

With a range of automated features to update your members when there is new activity on your site, you can sustain engagement over long periods of time.

Keep your users engaged over the duration of your projects by capturing unique Member Attributes. This information can be used to qualify engagement activities, tailor content to particular members, and notify members of upcoming projects to keep them coming back.

Project discovery

Help visitors explore your projects to find ones that are important to them. Users can quickly search by keyword or filter by the topics and locations of their choice.

Project following

Make it easy for your members to receive project updates and subscribe to key projects that interest them.

Social sharing

With built-in security and moderation features, you can remain confident in letting your users promote projects by sharing on their social networks.

Automatic and integrated communications

Our built-in notification and email functionality can automatically alert your users and assist you to deliver more complex communications to keep your community engaged.

Keep your members coming back through automated notifications when new projects or updates have been published that match their preferences for topics and locations. Or create more complex email campaigns to encourage re-engagement of an existing project when a new opportunity to participate is available.

Close the loop

Keep your community consistently informed and up-to-date by providing automated notifications to promote transparency and accountability.

List management

With dynamic list management, Social Pinpoint will dynamically update project subscriber lists. You can also create custom lists, segment lists, and create new lists from feedback data.

Campaign reports

Analyze the performance of your Campaigns to optimize your communications and understand what notifications drive the most engagement.

Our team is here to support you, every step of the way.

No matter where your organization is in its community engagement journey, we want to ensure you feel supported.

Your success is our success.