Meaningful insights to fuel informed decision-making

Track the performance of your engagements, and truly understand what your community is saying and how they’re engaging.

View and export relevant and enriching reports

View key metrics about your engagement in stunning visual ways and see how these change over time.

Effortlessly monitor the performance of your entire site in real-time to gather actionable insights as they unfold. Export your visualizations and reports as print-ready, high-quality files to disseminate information within your organization, or export raw data for further analysis.

Actionable analytics

Instantly understand the reach and depth of your engagements and how people are interacting.

Data visualizations

View information as interactive, dynamic data visualizations to help you interpret patterns and trends.

Dynamic filtering

Filter data down to specific date ranges and levels to understand how activity and performance has changed over time.

Focused analytics for community engagement

Social Pinpoint will reduce the time you spend reporting and analyzing your community engagement data.

Access purpose-built reports designed specifically for public engagement purposes. Track how well you are converting your visitors against a number of key goals, and discover how your visitors are interacting and contributing to your projects.

Overview

The Overview report provides a high-level summary of activity on your site, project, or group of projects, and helps you assess the overall performance of your engagements.

Conversions

The Feedback, Attention, and Action Conversions, help you track key behaviors to quickly assess project performance.

Identify biases

Understand who you have engaged with to better qualify your data and understand potential biases with social, demographic, spatial, and other characteristics.

Multi-level reporting and automated analysis

Gain a comprehensive view of performance or dive further into the details with multi-level reporting and analysis.

View any reports at a project, group, team, or sitewide level to quickly determine project success, or pinpoint gaps in performance. Make more proactive decisions and consistently improve your community engagement strategy with useful comparisons and help from our Analysis Assistant.

Analysis Assistant

Process large volumes of qualitative, unstructured data in real-time with machine learning technology to instantly uncover sentiment, themes, and insights.