Annual Pricing and Plans

All of our subscriptions are on an annual basis.

A Project will give you access to all of our engagement tools. However, you can only have one Interactive Map OR one Ideas Wall within the same project. There are no limitations on the other engagement tools within a project. 

Yes. Social Pinpoint is a self service platform so you’ll have access to all the tools and documentation to create your own projects. If you get stuck we are also here to help!

Our Growth and Professional Packages include an onboarding session to get you started with setting up your account/project. We also have our carefully curated onboarding video library to assist implementation.

It sure is! We understand your concerns for security as it is a critical element to online engagement. We protect your information and also provide regional hosting options. For more information security visit our FAQ’s page.

Social Pinpoint stores your data but does not use it in any capacity, as you own the data you collect. For our full statement on data and security, please visit our full documentation here.

Yes we do.  Our trials last for 14-days and you can utilize all of Social Pinpoint’s features. To make your project public, you will need a paid subscription. 

We also ensure that all of your data is saved until you choose a subscription so you won’t need to start from scratch.

We do not require any payment information for you to sign up for a free trial. Please contact our team if you would like to get started at info@socialpinpoint.com. 

Yes – you can upload your own data and customize instructional text, logos, icons, URL and branding.

You’ll have the option to renew your subscription or let it expire after 12 months. With a subscription renewal, you’ll receive a new allowance of projects for the upcoming year. Your past projects in the account may stay active or closed as needed.

With an account expiry, you’ll lose access to your account however will be able export all of your engagement data beforehand.

You can upgrade your subscription at any time within the year and only pay for the balance of the subscription you upgrade into. At that time you’ll receive additional projects which can be used for the remainder of original 12 month subscription.

No, Social Pinpoint is a cloud-based software.

Yes. While Social Pinpoint is a self-service software, our team is happy to build your project for you. The cost of this additional service will depend on the scope of the project; send an email to info@socialpinpoint.com or directly to your account manager to get started.

Social Pinpoint does not require your stakeholders to create an account in order to leave feedback on projects.

Social Pinpoint does have a built-in filter for explicit, profane or threatening content. Anything flagged by this filter will require admin review before going public. All other moderation is performed by admin users in the dashboard while logged in.

Certain subscription levels will allow for you to use an existing base map from any of the following mapping engines: Esri ArcGIS, Mapbox, & HERE.

Yes. Our tools are built with mobile in mind first, as we know that a majority of stakeholders will engage on smart phones or tablets.

Certain subscription levels include a Google translate widget that can be applied on your project pages and tools. You’ll also have the ability to clone projects and provide your own manual translation as needed. (Projects cloned for language purposes will only count towards a single project in your subscription.)

Yes, you can upgrade or downgrade your account anytime and we can pro-rate what you have paid within the same 12 month period.