The Goal

With limited resources and a small team, DeForest was looking for ways to reach more than the usual voices. The village was looking to streamline communications and centralize data to better understand community priorities and provide residents with more opportunities to get involved.

The Approach

DeForest’s commitment to effective engagement was entrusted to Stacey Harmon, the Community Ambassador. Using Social Pinpoint, Stacey has made residents aware of ongoing projects and used creative tools to let the public get involved in decision-making. She’s harnessed digital tools to increase the village’s reach and surpass expectations.

Results Beyond Expectation

DeForest’s resourceful approach yielded impressive results. In an alleyway development project, the village received over 350 responses to a survey, a far cry from the anticipated 100. The village’s proactive engagement efforts struck a chord, opening up a broader dialogue with residents. In this project, DeForest’s team harnessed a wide array of content tools and resources including Social Pinpoint Flow Survey. Even seemingly simple tools like the Timeline played a crucial role in fostering transparency and accountability.

Buoyed by its accomplishments, Stacey envisions a future where the village continues to lead in community involvement by looking to embrace evolving technologies and methodologies, further solidifying its commitment to inclusivity and transparency by creating a centralized hub that resonated with residents seeking information and connection.