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On-Demand Webinar

Mastering Results Reporting: Unlock Insights from Your Engagement Data


In this focused, 60-minute session, Implementation Manager Stephan Nakamura, Senior Customer Success Manager Woo-Ree Cho, and Practice Lead Martina Wolf Battistone guide you through the powerful features of the Results report. You’ll learn how to dive deep into your engagement activities and uncover trends, patterns, and key metrics that can elevate your projects and decision-making. 

Key takeaways:

  • A clear understanding of your engagement results through intuitive report overviews
  • How to effortlessly export and filter your data in the formats that suit your needs
  • Tips and tricks for filtering and searching to zero in on the most relevant insights
  • How to navigate detailed reports featuring essential activity information such as ID, question/title, tool type, total contributions, status, and timeline dates
  • Ways to review results from popular engagement tools including Form and Social Map
  • Best practices for using qualitative response features like automatic analysis and bulk tagging to streamline your data review
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Implementation Manager | Social Pinpoint

Stephan Nakamura

Stephan is an Implementation Manager at Social Pinpoint, responsible for guiding clients through onboarding and platform setup to ensure smooth, effective implementations. With a strong background in project management and software development, Stephan has led numerous initiatives that deliver exceptional results for clients, helping them maximize the platform’s potential.

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Senior Customer Success Manager | Social Pinpoint

Woo-Ree Cho

Woo-Ree is a Senior Customer Success Manager at Social Pinpoint, supporting community engagement agencies since 2018. She builds lasting client relationships and drives successful outcomes by helping organizations enhance their community engagement strategies. Woo-Ree’s dedication to customer success and expertise in engagement make her an invaluable asset to both clients and the Social Pinpoint team.

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Practice Lead | Social Pinpoint

Martina Wolf Battistone

As North America Practice Lead at Social Pinpoint, Marti supports and cultivates best practices in online community engagement within the public and non-profit sectors. Previously, Marti worked as Principal Environmental Planner at the City of Pittsburgh, which received the 2024 IAP2 USA Core Values Award for Organization of the Year. As a member of the Department of City Planning’s Sustainability and Resilience Division, Marti led park planning across the city, working to create long-term visions and investment strategies that reflected resident priorities in parks and open spaces.

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