Recording Coming Soon

Elevating Engagement

Over the past 12 months, TasWater has grown beyond their expectations, and they’re only just getting started.

Join Liz Hafner, Acting Head of Communications and Engagement and Emma Helks, Digital Marketing Manager from TasWater, alongside Andrew Coulson, Head of Practice and Strategic Relationships and Lauren McGrath, Customer Success Manager from Social Pinpoint for an insightful 45 minute session, to discover how TasWater transformed the way they connect with their community!

In this focused session, we’ll explore:

  • TasWater share how they closed a major engagement gap by partnering with Social Pinpoint to build a platform that truly puts our customers and community at the centre.
  • A quick Q&A session where you can ask Liz and Emma your pressing questions.

Don’t miss out on this opportunity to elevate your community engagement efforts!

 

It was great, I have been looking at TasWater's your say page for a long time getting inspirations, so, it was great to hear from the staff that made it happen.
Great presenters and topic - love their work.
Good to see how they have used and embedded Social Pinpoint and its associated tools into their business.
Acting Head of Communications and Engagement | TasWater

Liz Hafner

Liz is currently the Acting Head of Communications and Engagement at TasWater and has been with the organisation for just over three years and is passionate about working with the Tasmanian community.

Digital Marketing Manager | TasWater

Emma Helks

Emma leads TasWater’s digital marketing, helping to share stories, updates and campaigns online. Fun fact: she’s married to a Tassie chef and who she met up Cradle Mountain 10 years ago.

Head of Practice and Strategic Relationships | Social Pinpoint

Andrew Coulson

Andrew is an experienced community engagement specialist with 18 years' experience on the front line of the practice in the UK and Australia and now nearly 5 years' experience in digital community engagement. With senior experience in consultation, collaboration and communication across various public participation roles in local and state government, housing, water and charity, Andrew is also the instigator of an annual Global Community Engagement Day which came about as part of his time with Engage 2 Act. Andrew is now Head of Practice and Strategic Relationships, working with both current and potential customers using Social Pinpoint and Consultation Manager. Personally, Andrew has adopted the Adelaide Crows as his local team and is a well-known chocoholic.

Customer Success Manager | Social Pinpoint

Lauren McGrath

Lauren has been an integral part of Social Pinpoint for the past 18 months, serving as a passionate and results-driven Customer Success Manager. She works hand-in-hand with clients across Australia and New Zealand, ensuring seamless onboarding, comprehensive training, and exceptional engagement opportunities. Her expertise spans the entire client journey, providing outstanding account management and fostering long-term relationships that drive success at every stage.

Don't miss out on this opportunity to elevate your community engagement efforts!

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Start engaging with your community today.

Our expert team is available to show you how to get the most out of your online community engagement platform.

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