Whether it's an ongoing project, or one where you're inviting feedback and input through online tools and face-to-face activities, the struggle is always the same. How do you bring together all this data? Can it be made more manageable and useful, particularly for reporting up the chain? What's the best way to track and manage interactions and responses from the various community and stakeholders involved?
Often times our clients are juggling 200, 500 maybe even up to 8,000 online submissions on a single project. With so many more organizations choosing to engage in the online space, the question of data management has become paramount.
Social Pinpoint integrates with one of the most trusted stakeholder management systems, Consultation Manager. It provides a place where you can seamlessly integrate and manage all of your communications and engagement activities over time and across projects. But what does all this mean?
Are you enjoying this article?
Access our free Infographics Library on all things engagement.
What is seamless integration?
Techopedia defines seamless integration as,
"the process where a new module or feature of an application or hardware is added or integrated without resulting in any discernable errors or complications.
It simply means that whatever change is being applied to a system, it happens without any negative impact resulting from the integration. It is often used in the context of software and systems development, as well as for computer hardware."
Let's say you have an active community member who often participates in your online engagement projects. This same person is often present in community meetings and is a member of a community organization and is a local business owner. They want to be part of key decisions and request regular updates. Now let's say you have many of these types of stakeholders. It can get stressful keeping track of every conversation, comment, meeting, phone call and email with a particular stakeholder.
At Social Pinpoint, we understand the importance of effective data management. Our Social Pinpoint users love our reporting dashboard systems and the ability to easily manage stakeholder responses and view comment trends. But we also understand online interaction isn't enough to create an effective balance of engagement. Most projects require a mixture of online and offline tools. The tricky part is managing the online and offline responses. That's why we joined forces with Consultation Manager. Our complimentary products work hand-in-hand to give any project seamless integration.
How do Social Pinpoint and Consultation Manager integration work?
Normally, when you create a new project, you capture the data in the database and view the results in your dashboard. Integrating your Social Pinpoint and Consultation Manager means you can link the stakeholders, comments and marker types to your Consultation Manager system, making reporting over-time and across platforms quick and easy. You can read more about the acquisition by visiting our previous article, Consultation Manager Acquires Social Pinpoint.
What can you integrate into Consultation Manager?
Stakeholders: Create stakeholders from Social Pinpoint as new records in Consultation Manager.
Comments: Migrate comments to Consultation Manager as an "Event". These comments are reportable as both qualitative and quantitative data.
Marker Types: Associate Social Pinpoint marker types as events in your Consultation Manager.
Seamless integration helps keep a consistent message
Effective projects need careful planning, consideration and evaluation. There's nothing worse than having several successful platforms and not being able to monitor, combine and report information. The reporting aspect of a project is simple when your software systems integrate seamlessly.